Return and Refund

At Goodsie, we are committed to providing our customers with high-quality products and excellent service. If you are not fully satisfied with your purchase, we are here to help. Please review our Return and Refund Policy below.

1. Return Eligibility

  • Time Frame: ​You may return most items within 30 days of the delivery date for a full refund.​ To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

  • Non-Returnable Items: The following items are non-returnable:

    • Products that have been opened and used.
    • Items marked as final sale.
    • Personalized or custom-made items.
    • Gift cards.

2. Return Process

To initiate a return, please follow these steps:

  1. Receive Return Instructions: Our team will respond with the return instructions and provide you with a return shipping label if applicable.

  2. Package Your Item: Securely package the item in its original packaging, including all accessories, manuals, and documentation.

  3. Ship the Item: Attach the return shipping label and send the package to the designated return address provided by our customer service team.

3. Refunds

  • Refund Processing Time: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If approved, your refund will be processed within 5-7 business days.

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

4. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process outlined above. Once we receive your returned item, you can place a new order for the desired item.

6. Shipping Costs

  • Return Shipping: If the return is due to an error on our part (e.g., wrong item sent or defective item), we will cover the return shipping costs. If you are returning an item for any other reason, you will be responsible for the return shipping costs.

  • Original Shipping Fees: Original shipping fees are non-refundable unless the item arrived damaged or incorrect.